Beware of unethical practices in xe.com, a company who is dealing with currency conversion business. I had applied for membership which took more than 15 days to go through, i provided them every detail, including my personal details, company details, bank details, personal verification, password hints etc.
A rude lady by name Fiona harassed me at the last stage, if I do not give SIN number, my account activation will be canceled, however this was not covered in their earlier request. I told them it is not mandatory and non of your documents ask for that. She reiterated and told me that If i don't give my activation will be canceled. I asked her to send me relevant documentation which states that it is mandatory. However She sent me email without any link of said information, which stated that Since I did not provide bank information or Because i did not fax company information, my membership activation is canceled, In this email there was no such claim what she asked me for SIN over phone. Her rant was harassing and painful which struck on SIN number over phone. Had she been little honest, she could have documented whatever she requested.
This experience was quite disturbing and worth reminding forum. Another person Mike called at repeated same thing - Since I did not give required information my membership is canceled, however at no point of time he said that SIN is mandatory unlike fiona.
Later I got email from Lee sperry, who said that it was a mistake on the part of above said agent of xe.com
but still my membership was considered to be canceled as he claim I opted for that, it was a complete lie on the part of xe and they made a bogus claim. He did not answer my question, as why she demanded SIN number when it was not necessary by xe.com.
Please be aware that XE.com is seeking some sort of information which is not legally required. Their working system is total unprofessional, I wonder if they are running some sort of scam and unethical business practices. Be careful, I find them fishy because in any of their communication, they do not write their contact information of phone number. Even the calls I got from them were blocked id.
They run their shop from no where, from unknown location. However their domain is registered in New market outside toronto. Be careful, this is what is my opinion with the bad treatment I faced. They literally harassed me for their illegal demand and my account was canceled. Probably they are scamist.
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