Complaint / review / scam report
Hotwater tank rental

Well we got taken. "MorEnergy" aka Enbridge Gas aka Direct Energy

We were told that Mor Energy was working in co-operation with the

Hydro distributors ( in our case Wasaga Distribution ) to replace their

old hotwater heaters. The one they would sell us on a monthly rental/

payment to own plan would be much more energy efficient and save us

money in the long run etc. They would remove the old tank on behalf

of Wasaga Distribution and notify them of the change over.

I expected in the next few weeks to get a bill from MorEnergy for the

agreed upon monthly fee. Instead I recieved my Enbridge Gas bill with

an amount for the hot water heater on it!

Meanwhile my Wasaga Distribution bill continued to come in showing

my hotwater tank heater rental amount of $11.00. I assumed this was

just an oversight and would be cleared up soon. When this did not happen

I contacted Wasaga Dist. and was informed that this was a scam that has

been carried out over and over again in the area. They said as far as they

are concerned we still have the tank and so must pay for its rental.

We have been told by MorEnergy that to buy out on our tank will cost us

$1, 797.58

Can anyone help me???
Author: Contact with Author

Offender: MorEnergy

Country: Canada   Province: Ontario   City: Wasaga Beach

Category: Business & Finance


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