I purchased a house 3 years ago. The water heater rental at the time was under $30 per month (confirmed). When I received my first bill the monthly rental was almost $60 per month. We came to the agreement to pay less temporarily (this took months & 7 phone calls), but then the the rate whent back up. I decided to have an electrician put in a new unit & stop dealing with Reliance. The electrician also does service calls for Reliance & took the unit out for us. After the removal I was owed over $80 back from over payment. Reliance sent me a statement with a $40 credit. The rest was kept back for a $45 Inspection & Account closing fee. When I called, they said that it was in the agreement that there was a $40 removal fee. I never signed an agreement, but apparently by paying your first bill you agree to pay this mysterious fee. I asked how much of the $40 my electrician was paid to remove the unit so I could call him to ask if he was paid, the CSR decided it was an account closing fee & that the removal was free with the account closing fee. I asked for my account to be left open. I don't mind if they pay 55 cents per month to continue sending me statements. They would not budge on the $40 &, since I have a credit with them, there is no way to get it back.
At the end of the conversation I asked when to expect my $40 credit by cheque. This was another whole process! Did I want payment by cheque?..well since you are closing my account, yes! If I hadn't asked for it what were they planning to do with it? Then we had to go over what my mailing address is (how about the same one you just sent this statement to?) Why wasn't the cheque just sent out with my statement? We had to make sure we had the correct address... really? You have sent me a bill every 3 months for almost 3 years & I have paid them... you probably have the correct address... man I am so glad to be done with Reliance!
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