Complaint / review / scam report
Switch from Rogers

Did the switch from Rogers to Bell. Right after I did my phone service switched from Bell to Rogers, Bell sales rep called me and offered a better and cheaper service. So I did switch back to BELL, and the sales rep told me not to contact Rogers since BELL will take care of all the switching process. BELL technician came to my house did the wiring, satellite tv, and installed modem/router. When I got home that day my phone didn't work, and my wireless internet didn't work. Later found out the technician put the phone filter backwards, and also found out he played with my laptop computer trying to make the wireless network to work!! Who goes through other people's computer?? My wife isn't very good with computers and gave him my laptop when ASKED!! I got very angry and he still could NOT fix my wireless problem. Later found out I that I'm using manual IP and the modem gate way changed since two different manufacturer... Anyways, my frustration didn't end there. After about a week I get a recorded message saying I have to return the Rogers hardware or I'll get charged. The whole switching was to save $$ in this hard time, I went to Rogers Store next day just to find out my services were not canceled as the BELL rep said, and I couldn't return the hardware because there was no ticket number to do so!! Then I call the Rogers Customer Service from Rogers Store and canceled my service and found out I'll get billed for another 30 days since it's their policy. Upon hearing that I called BELL and told them I'll get double billed for that month and why didn't the sales rep didn't mention anything about it. Well, the BELL customer service apologized and kindly calculated how much I'll be billed for that month, but I will NOT get any credit or delay my service start date.

So, if you're considering switch, cancel Rogers first then start with another provider.
Author: Contact with Author

Offender: Bell

Country: Canada   Province: Ontario

Category: Telecommunications


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