I am including the rest of my hour-long online chat with a nothing but totally fake & hugely pretentious Alibaba online agent on Dec 5/25 concerning a dictator supplier on their platform who rejected my refund application as soon as I found out their UPS parcel carrier charged me C$20 extra for brokerage charges & fess that I did not asked for & UPS did not even try to let me pay the customs charge myself! (see also my post from a week ago on Alibaba for the first half of this long pretentious chat)
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The senior team will reply to your email within 1-3 working days~
C$20, not US$
okay ，20 Canadian dollars
i can send you ascreenshot
sure
wait
This will enable leaders to conduct better reviews
Thank you so much
$30 is much too high, almost half the price of this phone. About $20 is charged by UPS, I think it is totally unfair & I am not a frequent buyer from China & an experienced global store like yours should have provided some information about such high extra fees when I place the order.
I repeat my 2 messages I already sent to you, please inform UPS to stop delivery & return this phone to you. I am not prepared to pay extra $30 more & will refuse item delivery
Thank you
The picture has also been reported by me
this was the exact response I tried sending to the supplier around 12 noon 3 times & they rejected with the screenshot I just sent you
You are very friendly, and I am sorry that the supplier did not cooperate with you to resolve the issue
i am an unlucky customer in this case with this supplier
12/5/2025 13:31
your are very friendly & patient with me as well
My responsibility is to serve you well
I will do my best to help you solve the problem within my power
I thank you & just hope this will get resolved satisfactorily soon. It is very annoying & frustrating to me, wasting lots of my time
The case has already been reported before, and I have submitted all the information you gave me
12/5/2025 13:34
The situation will change this time
good night to you, take care
I guess a reasonable solution
Are you willing to accept that the supplier will bear half of the cost for you
C$20 as charged extra by UPS, I am willing to pay the C$10 government charge just to get this all over with
Okay, we will have the leader approve based on this
UPS SHOULD HAVE CALLED ME TO PAY FOR THIS C$10 FROM THE BEGINING
Then we will help you contact the supplier
thanks again
12/5/2025 13:39
that is all
Thank you for becoming such a kind customer on the Alibaba website. Wishing you all the best in your life and business.
If there is no further concern, kindly click the "End customer service" button to rate my service. And I really wish you have a nice day！ ❤️
Take care and keep safe always
you too
stay healthy
I appreciate it so much
The chat has ended
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