I was away in hospital and when I returned home had a note about the changeover of TV service from Rogers where I had to call for an adapter.
I called 2 weeks ago and so far no adapter. I called today to see what was happening, I spoke to a Robert who referred me to a Mike who referred me to a Mandy, (note no last names, therefore no accountability) supposedly a manager. Each individual did not have any concern that my adapter had not arrived, checked and said it was not showing and re-ordered it and told me it would be 15 business days for delivery. I explained I had already ordered it and it was their system that had failed and asked for a rush on it. I was told that was not possible, the system did not allow rushes.
What I noted from all was they did not care if I cancelled their service, they did not care that the system had failed, they did not feel they should do anything to fix the problem. When I made the phone order I was not given a confirmation number, so I could not use that to track the service, I think that was the first point of failure. Rogers has a near monopoly on cable TV in Toronto and treat its clients with disdain. They do not care.
0 comments