I call to confirm an istallation appointment (because I moved). The representative on the phone barely spoke english and couldn't find the appointment. When I asked if we could confirm the account information he wouldn't answer back. Then when I asked if he could transfer me to someone else he continually spoke over me and wouldn't hand over the call to a supervisor when I requested (because he continually tried to speak over me). When I asked him to please stop speaking over me he HUNG UP. So, I have to now WASTE ANOTHER HOUR of my day trying to confirm an appointment. WHAT A JOKE. My family has 3 different accounts with SHAW CABLE. We cancelled all 3.