Complaint / review / scam report
Horrible customer service!

I have just been through Telus hell. I was trying to move my business line and I was told that the location that I was moving to had a line installed and hookup would be easy. (I have been sending my calls to the Telus central location and forwarding them to a cell phone on a temporary basis) I was asked if I wanted a morning or afternoon appointment so I chose the morning. At 7:30 A.M. the day of the install if you called my business line it said that it was out of order. I called Telus and they said that by the time they re-set it the installer would be there. Five calls later I am still begging Telus to restore my line and asking what happened to my morning appointment. The installer arrived at 2:30 P.M. and declared the site not ready for installation. No installation and no restoring of the phone number. I receive a rude call at home that evening from Telus asking if I had ordered an emergency call forward ( something one of the 5 customer service reps must have order in an attempt to restore my number. ) When I said that I had been trying all day to have my line restored he said " That is not what I asked you..." Thirty hours later my number is finally restored and another appointment is made to install the line. Appointment #2 rolls around and nobody shows up. I call again and asks to talk to a manager. He promises me some free services and promises me installation. I threaten to cancel all phone / internet / cell services if nobody shows up and he gives me his word installation will happen. Installer calls later that day to confirm date. Appointment # 3... nobody comes by. I call again, same story. " We are sorry about the mix-up. I will make this happen for you. I promise someone will be there tomorrow." I say enough is enough. Forget the install and leave my phone in the central office. Next morning the business line is out of order for another 2 hours. Now it is my turn... to begin canceling anything connected with Telus. They don't care and losing my business is no big deal to them.

Maybe Shaw will be better.
Author: Contact with Author

Offender: Telus

Country: Canada   Province: Canada

Category: Telecommunications


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