Complaint / review / scam report
Failure of service and support
I have moved recently and set up with Telus communications for my phone and internet services to be transferred as I have always had with the. I was given Oct.4 as the day a technician would come to service my new location and set up the services. The customer service rep that set up the appointment failed to put in the order that I need a technician and Telus thought they could flip a switch. I was told the customer service rep made an error. I find that hard to believe as I told her it was a secondary line and she quoted me prices of the technician to set up the new lines. So I wasted 1 day and no one came. I was rescheduled for Oct.11. I called in the morning to confirm my appointment as I did not want to waste yet another day. I was told my appointment was scheduled and I would see a technician./ By the end of the day no one came. I called customer service and I was given a case number #265344. I was told a supervisor would call me friday. No one called. I called saturday Oct.13 and I have been given a third appointment being tuesday oct.16. I do sales for a living and I have missed 2 days of work already. I have no phone or internet services entering my 3rd week. I have been told several people would call me. I have been given a case number. I am on my third appointment waiting for my services to be set up. I will miss my 3rd day of work. I am at a loss for the treatment and neglect I have received and have been shown. I just want my services set up and I have been shown nothing but lies and ignorance on telus' part. Is there a process I can go through with the CRTC to file an official complaint. If there is an avenue, please guide me to it and I will follow through as I have few options against a big corporation like Telus. I am told I have to sit and wait. I have waited and I have had no one call or show up to set up my services. Someone please help if you can.
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