My friends told me not to sign up with TELUS. I should've listened to them. Many of my friends have experienced poor quality service from TELUS. I came to believe that this company should try really hard to improve their customer service quality in order to be able to compete with other competent company.
They booked an appointment to instal my TV on Friday and did not want to tell me what time they would be able to come. The technician finally called and said he was going to be late when he was already late. It was after office hour, and I had waited the whole day for them to come.
This is very unprofessional. Too bad I already signed up with this very incompetent company. Otherwise, I would be more than thrilled to switch to other competent companies such as SHAW!
I hope somebody from TELUS will read this complaint.