I realize the Active Green Ross is a franchise, but I want to know how I can contact the dealer Jay Dickson to complain about his technicians not doing a good job with the service they give. Do they do quality assurance?
I paid for my summer tires to be switched out to winter, and balanced, but the balancing was either not done or done improperly TWICE.
The location: 859 Kipling Avenue, The dates: Oct 19, 2011, then Nov 4, 2011. The person I dealt with was Duy Nguyen. Mr. Nguyen apologized for the inept Oct 19th job (although I don't feel he was sincere, because of the way he squinted his eyes at me, and tightened his lips... making him look most unpleasant), did the corrective balancing for free on Nov 4th, and after I asked for it gave me a discount on my next service at that location totalling $20.00. However, the inconvenience of having to go back again for something that should have been done correctly the first time, the time it took from my sleep (I work night shifts at the hospital), and the eroded trust in this establishment was really upsetting. But it didn't stop there...
I then drove my BMW to Mississauga on Sunday Nov 6 2011 on the QEW, 427, and 401. Now at speeds between 115km - 120km and over 130km, the steering wheel, and the floor boards at times are vibrating! I don't intentionally speed for no reason, but on a stretch of highway with no cars late at night I felt I had to put the car to the test. These mechanics at Active Green & Ross have no idea how to balance the tires on a BMW properly, and it makes me angry. I had these same tires on my car last winter put on at Active Green and Ross on Dufferin and the car performed just fine. Now I will have to go to my BMW dealer to get it done correctly. I want a refund from the Active Green and Ross on Kipling!
I paid for the balancing and it was not done, or done incorrectly twice. Is it something they do to select (female) customers? How many people go back to have redos of work at this location? Do they actually have trained individuals working in the bay?
Something just does not sit right with me, and I am going to have to go to the Better Business Bureau if I don't get a full refund for the the 4 tire change and balancing.
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