Reliance Home Comfort fails when you leave my whole family, especially my 15month old son in the cold winter without heat. On their webpage it said " Think of it as peace of mind when it matters most. ". Okay, now where is my peace of mind when it matters most?
Sunday morning around 3am I discovered that my heat doesn't seem to work. I called Reliance around 4am. They couldn't get anyone to fix my furnace until Monday 7-11am. I have been paying $17 a month for years after years for the home comfort plan. I thought that with this plan I will never have problem like spending who day and the cold winter night without heat. They have not deliver that promise. I have call them many times and complained. All I got was I'm sorry, I understand, but there is nothing we can do. Fail Fail Fail! Reliance is not reliable. I am going to check with some legal people to see if I have any ground for sue reliance for breach of contract and fales advertising.