Complaint / review / scam report
Home Reliance / Goodman
Defective Compresso

In October of 2006 we had a rented Goodman Furnace and Air conditioning unit installed in our home.

In 2009 we bought out the furnace and air conditioner. This summer when we turned on the air conditioner for the first time the compressor was not working. The unit would surge for 1 second ever minute trying to start up. We contacted Home Reliance but we were told that we were not covered for any parts because the unit was not registered with Goodman. Since it was a rental it was not our responsibility to register the product but rather it was up to Home Reliance. After hours on the phone with numerous people at Goodman it was agreed that our furnace and air conditioner would be covered under their 10 year plan despite Home Reliance's failure to register the products.

At this time we were told we were not covered for labour either, but if we purchased the Comfort Cooling Protection Plan that labour and all costs would be covered, no exclusions were mentioned. But, we had to wait 21 days before making an appointment for the repair person to come out. On May 29th, 2010 a few days after we signed up with the plan we received a letter from home reliance telling us we had made a smart decision by choosing CCP. We signed up three weeks ago and never received any plan, terms and conditions.

So, we did not see any small print that says the labour on the compressor is not included!

On June 19th our CCP plan was activated and a technician was sent out on June 20th. When the technician arrived at our door he informed us that compressors were not covered after 10 years, I told him that it was just installed 3 1/2 years ago. After some tests the technician confirmed that it indeed was the compressor and told us that in his 16 years experience he had never known a compressor on such a new unit to fail. He also, informed us that contrary to what we were told by the CCP Home Reliance Sales person labour for replacement of the compressor is not covered.

This to me is clearly a defect in the compressor. Under these circumstances we feel that all our costs should be covered 100%.

Home Reliance has refused to do anything for us and has held the new compressor from us wanting us to agree to have them install it.

BEWARE of Home Reliance and the way they treat theie customers after the sale.

I have contacted Kim Allen of Home Reliance but have not received a peply.

Dave McIntosh
Author: Contact with Author

Offender: Home Reliance / Goodman

Country: Canada   Province: Ontario

Category: Real Estate

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