3 weeks ago I received my bill in the mail. It included a new charge for a protection plan on our Furnace and Air Conditioner. No one authorized this charge and since we purchased a new furnace and air conditioner from another company I didn't see the need to have protection on those two items. They told me that the protection plan was indeed authorized by someone in my home. I asked them who and they could not tell me. I asked if the calls were recorded and they said yes, so I asked them to listen to the calls and to call me back with who authorized it. They said they would and in the meantime they would remove the protection plan. Today I have still received no phonecall, and my new bill is here with the protection plan on it. I called once again and asked to talk to a supervisor. The person from reliance said there was no need to talk to a supervisor, I said there was, and I asked 5 times to speak to a supervisor, each time I was denied.
stay away from this company at all costs!