Having issues with a cell phone and plan that I just bought 2 weeks ago... was told (and documentation supported this) that I have unlimited evenings and weekends... on Friday night we got a message saying that we have 1 minute remaining, so I called Bell today. Was told by the rep that she couldn't do anything, because the cell plan we have is supported by another division (Solo) and they are not open until Monday. Explained to her that I don't want to wait until Monday, as I'm supposed to have unlimited evenings and WEEKENDS.
Asked to speak with a supervisor, and thats where the call went ugly. His name was Joey, and he was absoluetly the worst at customer service I have ever spoken to in my life. Every time I'd start to say a sentence he would cut me off, which made me completely irate. He was rude, obnoxious, and there were a couple of times that he let out little laughs because he was not able to help me.
Because of this, I would not recommend Bell to anyone in the world. In fact, do whatever you can to avoid using them. It's sad that there are only a couple of ooptions as far as local phone/internet service, but unless you want to wait on hold for 30 minutes only to be treated in a rude and disrespectful manner, don't use BELL! How this jackass was promoted to a supervisor role is beyond me, but this is one customer that is going elsewhere, because some dumbass decided that he is able to sleep through his customer service training and treat customers like crap!
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