So almost 2 months ago I purchased a phone from Bell, a blackberry and I started with the Smartphone Combo 40 social fab five plan... it included: 100 local minutes plus 50 bonus minutes, unlimited calling and text to 5 numbers anywhere in canada, unlimited local evenings and weekends, unlimited text messaging (outgoing and incoming) and unlimited Facebook, Myspace, and instant messaging.
A few weeks after having my phone I decided that I needed a data plan so I could get the most out of my blackberry. I called Bell and had a LONG conversation with the representative, eventually the representative convinced me that a $50 plan would be a great deal, although I just wanted a cheap monthly phone because of my past of $100 a month (not to mention Rogers Wireless charging me $865 dollars wrongly, which I was able to get a full refund since they know they were wrong.) anyways, I wanted a low monthly bill and a simple plan but the representative really sold me on the $50 plan, which isn't even that much, he clearly stated AT LEAST 5 times "this plan is a really good deal because it has everything that your plan now has, but for only $10 more you get 100 more minutes and 500 MB of data! " he also reviewed the features 2 or 3 times saying " this $50 plan includes: 200 local minutes, unlimited evenings and weekends, unlimited calling and text to 5 numbers anywhere in canada, unlimited text messaging, and 500 MB of data so you can browse the web and whatnot" ... I was then under the impression that I had 200 minutes, evenings and weekends, unlimited texting, my nationwide fab five numbers, and 500 MB of data which i hear is plenty.
I just learned that in the last billing period I was charged $30 of text messaging... excuse me?
I phoned Bell to figure out what on EARTH was this about, and long story short && they said that the plan doesn't actually include any text messaging, it is pay per use (15 cents a text) I know that may not seem like a huge amount of money, and I only sent 200 texts outside my fab five, but honestly, what if I had sent $2, 000?
I demanded some kind of credit for the $30 because I DIDN'T EVEN KNOW I WAS BEING CHARGED FOR TEXTING, BECAUSE I WAS LIED TO by them. Why should I be paying Bell for their own mistake? I hope they recorded the phone call so that they can check and see that the guy said I had unlimited text still...
I don't even care about the $30, its the fact that they won't even think about giving me a credit for an incorrect charge, it's their own fault... I'm just happy that I didn't send thousands of texts like I usually do since it was really only my first month with the new phone number.
I used to be with Rogers, and although they screwed up the billing quite often and when I didn't understand the charges they would give me credits... I don't know if I'll be able to make it through my three year contract with Bell if they can't even do so little as give me a credit for a mistake on their part.
To anyone thinking about signing with Bell... DON'T. Honestly, it will suck you in and you will never get out.