Complaint / review / scam report
Bell Canada Quebec
Overcharges

When calling to question a network charge on my bill I found out that the plans had changed. Good news: my old plan had a Quebec block of Time $6.00 for unlimited calling plus a $6.95 network charge; The new Quebec unlimited calling plan was $0.00, plus the $6.95 network charge!!! The Customer Service representative actually admitted that the $0.00 plan was in effect since she was hired 6 months ago- In my opinion this is theft - they continued to charge for a non-existing plan.

A fact, when dealing with Bell - if one doesn't call frequently threatening to change companies - they are at risk for overcharges.
Author: Contact with Author

Offender: Bell Canada Quebec

Country: Canada   Province: Québec   City: Montreal

Category: Telecommunications

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