Complaint / review / scam report
Bell Mobility
Contract

I have a BB Curve. Its 10 months old and not functioning properly. I called the service provider (corp plan) and spoke to them about it, they informed me my hardware upgrade was in 8 weeks and that I should wait for that and just get a new phone. I agreed. I then called back a week later to inquire about pricing and was told that Bell changed the upgrade contracts and that I would have to wait until Aug 2012 to do a hardware upgrade. The phone is still not working properly, so I asked about warrenty, they make you pay for a loaner phone (cause I bought a BB because I could go without it) and they also make you pay $40 "investigation" fee and if some nameless person deems you did the damage to the phone they keep that $40 plus what you had to pay for a loaner phone! I submitted a complaint to the BBB and asked to have my hardware upgrade in Aug 2011 when I expected (as its been 12 months for 8 years) or to let me out of my contract as I feel Bell is not holding up their end of the bargain. Answer is NO to all of the above, they wouldn't even waive the fee's for a loaner phone when they have no idea how long my phone will be gone, something I need for work! I'm thinking about emailing RIM to let them know how their products are being represented. Once my contract is done with Bell I'm gone! 10 years with one provider and that is how they treat people, they couldn't even let me BUY another phone 8 weeks before my upgrade date, or waive the fee's to get my under warranty phone fixed, who ever heard of fee's to fix something under warrenty. Cell phone service in Canada is a rip off!
Author: Contact with Author

Offender: Bell Mobility

Country: Canada   Province: Canada
Site: bell.ca

Category: Telecommunications

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