Canada-Complaints.com » Telecommunications » Complaint / review: Rogers cell phone monthly plan - Charges not authorized | #1811

'Rogers cell phone monthly plan
Charges not authorized

When i signed up for Rogers Cell plan, i requested no text messages to be received or sent from my phone. It was an older phone given to me so I couldn't text at all from it anyway. In October I started receiving really annoying texts messages in the middle of the night. They would be stupid questions. I called Rogers to request that they stop allowing texts to come to me, and they told me to just turn my phone off. They couldn't help me until my next bill came in. They said they would put a block on my phone. The texts still continued. When I got my bill, there was a $30 bill for Text messaging and Rogers told me that they couldn't reimburse me as it was third party texting. They said I should text back "Stop". "I can't text on my phone I told them, so they told me to phone the company who is somewhere in the US. The texting continued. Another $21.00 in fees on my next bill. I finally got through to the company who said they would see if they could reimburse me, but I've heard nothing back from them. When I call them it's busy all the time. I feel Rogers should have been more upfront about this type of billing and should have reimbursed me since I requested no texting right from day one. They could care less about how I feel, or about the issue.

Date:

Company: 'Rogers cell phone monthly plan

Country: Canada   Province: British Columbia   City: Penticton

Category: Telecommunications

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