My son, who is now unemployed, incurred a high cell-phone bill due to numerous text messages that he did not have a plan for. Astronomical charges that you don't know about until it is too late! However, even though he did not have text messaging as part of his plan, it allowed him to do so, anyway!
We are now trying to settle the account and he would be able to make payments towards his outstanding bill, however, they won't close the account until his outstanding balance is paid. They will continue to bill him for monthly service, even though he is not using this phone any longer. The monthly service fee is more than he can afford to pay against his balance. Do the math. He will owe more every month, even though he is trying to pay it off! I am very disappointed in this company. It looks like true customer service is quite low on their priority list and the only important thing for them is the bottom line at their customer's expense. Literally! I would never recommend Rogers to anyone and will be closing my own account with them as soon as my current contract runs out! A big BOO to you, Rogers!