Complaint / review / scam report
US Airwsys
Lost bag

I had filled a complaint back at the end of August

About my daughters luggage getting lost for 4 days

While we were on Vacation. We had to buy her new

Clothes for those 4 days along with Shoes. I could kick

Myself for not keeping the receipts but was told on the

Phone by customer service that the complaint Dept.

Would give a travel voucher instead. I was told that they

Would contact me within the next few days. Being almost

The end of September and still nothing after me calling and

Complaining about me not getting a phone call. On our flight

A 6 hour flight, we were told that they don't have movies on

Domestic Flights only international. WE PAYED $85.00 DOLLARS

FOR OUR LUGGAGE, $4100.00 FOR OUR FLIGHTS! AND US. AIRWAYS CAN'T RETURN A PHONE CALL AN ISSUE ME A TRAVEL

VOUCHER FOR LOOSING MY DAUGHTERS LUGGAGE FOR 4 DAYS??!! LET ALINE PLAY A FREAKIN MOVIE ON A 6 HOUR FLIGHT??!! We flew DELTA the last time and didn't have a good

Experience. We make this same trip at least 2 times a year. I WILL

NEVER FLY WITH US AIRWAYS EVER! Bad customer service! I hear good things about Jetblue and we haven't tried Southwest. So looks like

We are taking our money elsewhere. I also went as far as telling everyone I know about our experience. Word of mouth will hurt this airline so maybe changes will be made!
Author: Contact with Author

Offender: US Airwsys

Country: Canada   Province: British Columbia   City: Prince George

Category: Cars & Transport

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