To Whom It May Concern,
My flight EK241 from Karachi (Pakistan) Via Dubai (United Arab Emirates) to Toronto (Canada) dated Friday 13th, 2009 would definitely be regarded as a worst experience I have flown with Emirates. Being a Skyward Family member EK129645972 and having great respect for Emirates and have flown with Emirates over 25 years, the management is just a mess and misleading in Canada.
Arriving at Pearson Airport, and waiting for my luggage, I found out that in Dubai, the employees of Emirates did not load my luggage for Toronto. After trying to find an agent, He informed me that I would receive the luggage the next evening at the expense of Emirates which was a Saturday (14th November 2009). I waited the whole evening and night and the employees at Emirates Canada did not have that much guts to notify me that it will arrive the next day (Dated 15th November 2009).
The agent had given me a number for Lost and Found Service Terminal 3&-(905)-694-1736 and I left a message in the evening during their operation hours and yet no one had that much customer service sense to notify me, although specifying on their answering machine to call back.
I had gone for my sister wedding and had taken my university books with me and I was expecting that over the weekend, I would use the books to complete my pending assignment and because of the employees misleading information my one day got lost and on top feeling insecure whether the bag might have got lost permanently. My night was just messed up as I could not think whether would I be seeing my bags or not.
On Sunday morning at 8:30am, out of the bloom I receive a call that my bags will be arriving and the bag that I received, I found out that the lock was missing in the bag and the clothes and books were upside down.
Its been a very depressing and disappointing experience and although my friends and cousins flew from Ettihad Airways to attend the wedding, they were upgraded and they never faced such problems as I did, although they told to go with Ettihad Airways yet I have been very loyal with Emirates Airlines and the same goes for my family who takes at least 4-5 flights using Emirates Airlines.
I just wanted to inform Emirates Airlines that they should inform their employees to atleast notify their customers if the bag would arrive late. Its not like I did not pay the fare or I was using a free ticket.
Thankyou
Ali Hasnain
Skyward member: EK 129 645 972
Cell: 416 939-3510, 647 801 5786
email: [email protected]
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