Dear sir,
Hi,
My name is ijaz malik, me and my family including four kids did travel on emirates on 18 apr with my family from lahore to dubai and then toronto back. We had 12 luggage and unfortunately we lost one, that one specially have my worthy shopping which we did from there. We spend 7500$ for the air fare but we got the service which we never expect from multi star airline. On the way from toronto to lahore (pak) we got impaired and damage bags at airport tag no EK365894, our new stuff was stolen on the way and the bag was totally worn (useless). When some one had 16 or more hours journey they dont know what is going on. Our case is totally different as we left toronto on 2nd march, flight got delay 6 hours we arrive at dubai with four kids we went through formalities at least after 6 hours as they keep directing us to different counters for corrections in papers they prepared on airport by their own staff. At last we went to hotel tired and hungry. Next day we got the connecting flight and reach lahore (pak) and got damaged bags.
On the way back its even worse we lost the whole 27kg brown box TAG NO EK 822848 with most of our shopping. It contain area rug.a runner.brand new branded shoes, a beautiful gas stove, costly decorations, custom made curtains, other pieces and etc.
Now i dont know who is responsible for this as we face the worse of our life. We did treval many times and use different airlines but nothing happen like this. We decide we never use emirates in future, thanks for your multi star services.
Its almost 12 days and i did file a case ref no YYZEK1216-- for claim on 20 APR.The most important part of your services that the multi star company did not even bother to write few words for inconvenience.
But i am still hopeful for good news.
Thanks for your inconvenience, and i cannot call u again and again as my belongings are your responsibility.
Ijaz malik
Ticket no 1761723658007 to 8012
REF # YYZEK 1216--
PHONE NO 1 416 893 6704
23 LUCE DR AJAX ONT CANADA
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