I have a shaw package (landline, cable tv, internet).
Purchased hd-pvr with expander along with full cable services.
Expander turned defective (lost ALL of my recorded programs, full seasons of shows and about 10 hd movies)
they came and replaced expander with new model (very noisy)
I later called to change my services (waited on phone for 1hr20mins, with no apologies when they picked up)
they arranged to come to my address to alter my services on a saturday from 2-4 pm (they did not show up and swore that because i"d been bumped saturday, that i would be guaranteed service on sunday between 2-4 pm.
No show on sunday but they called at 4:30. I missed the call and had to phone back
1 hr 25 mins later they picked up.(no apologies for wait or for the fact that I sacrificed an entire weekend waiting for them)
they could no longer transfer me to the proper call center as it was "after working hours"
I gave it a one day break to cool off, but here I am, currently on hold for 1hr 45 mins, not joking.
I'm desperately trying to cancel my services and will be stuck with a 300$ plus tax hdpvr expander that is locked to shaw's services.
I just checked my bill and they are also trying to charge me double for the month of august.
Shaw has spit on my face several times over, don't let them spit on yours!
Shaw is AWFUL!
P.S internet live chat shaw support is completely unresponsive and now I've been on hold for 1hr 57 mins on my phone