» Electronics and household app. » Complaint / review: Future Shop/ Fujitsu ScanSnap Ultra-Portab Scanner (S1100) - Poor Service | #922

Future Shop/ Fujitsu ScanSnap Ultra-Portab Scanner (S1100)
Poor Service

I ordered my scanner on April 3 2012. I was sent a confirmation that it was processed on their end so I assumed that all I would have to do is wait for the product. I checked on the status every few days as it said that is was going to arrive between April 11-17 2012. No one called or contacted me that there was an error and the site sent me an email that it was processed. No where on the site said that you couldn't use more than 2 gift cards. I finally called today because the status was still "In Progress" and escalated to a supervisor. She first said I must have forced the third gift card in and my response is that you can't physically force a card number into your computer. It was their site, it's an option or not an option so to try to blame it that it was me, was ridiculous. Then they said that there was no more stock and they didn't know when they would have any. Also that it was my responsibility to check with them as if I wasn't the whole time. I wasn't given any support of why their site had payment problems. I was treated rudely and there was no compensation for their incompetence. I'm telling everyone of this story so that we can all beware of the customer service with this company. I know I won't be shopping here anymore and I will spread the news to everyone else as well.



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