» Telecommunications » Complaint / review: Telus Mobility - Bad Service, Unhelpful Staff, Bad Products | #14288

Telus Mobility
Bad Service, Unhelpful Staff, Bad Products

I have been with telus ever since owning a cellphone which has been around seventeen years now and quite frankly I have never had a problem with them until my last two cellphones. The most recent phone I bought has been nothing but trouble ever since buying the damn thing. I bought the phone LG optimus one p500 at wal-mart and then set it up on pay as you go. From the moment I activated the phone it had a lot of problems with the sim card.

My phone will be able to receive messages however I cannot send messages out- this is highly frustrating. This has been happening for around 9 months or so. From day one this has happened and I've done all what you are suppose to do, I've taken the battery out, taken the sim card out, reset the phone to factory settings. I have called telus customer care so many times I'm sure they shudder when they see my telephone number.

This is where I'm so irritated and annoyed at the service, When I call I'm asked the same questions, told to do the exact same things and it seems as though the operators who are suppose to help do nothing but make the situation worse. I'm fed up with it.

Each and every time I call customer service they ask me for my name, number, pin. They then proceed to tell me they guarantee they can fix the problem and ask what is going on. I explain calmly in detail whats happened, how I have a file on their computers of all the times this has happened and I then explain to them that I have already taken the battery out and sim card out several times in an attempt to fix the phone myself. The first thing out of their mouths as if they haven't heard a word I said is "Could you please take out of the battery and sim card." Once I do that AGAIN! and tell them the problem still is happening I get a very frustrated sounding "I don't understand why it's still happening." They then proceed to step me through factory resetting my phone and today I'm up to the sky with anger. I've reset my phone several times now and each time I have to export my contacts and such and on the phone today the Lady explained to me how to do it, I did it exactly as she said and when I turned my phone on. I lost everything on my phone and had no way of getting it back. I was getting very angry at this point and asked her what I should do and if she could help me and she sounded very uncomfortable and irritated as well explaining " I don't know, this has never happened before, I don't think there is anything I can do! " She then proceeded to tell me that there would probably be a problem with the sim card. As always this is when it comes down to them explaining that there is nothing they can do and they say just to wait and hopefully it will fix itself. Its four hours later and still nothing, I'm left with a factory set phone with none of my contacts, none of my pictures and ringtones and no service.


Company: Telus Mobility

Country: Canada   Province: Ontario   City: Hamilton

Category: Telecommunications


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