I owned the LG Chocolate Flip about a year ago through Telus Mobility. Shortly after my one year warranty ran out the phone started to break down (buttons didn't work, dropped calls, and so on). So my first thoughts were to get a new phone, thinking Telus would help me out. Without doing any consumer research I purchased the LG Keybo 2 with $150 off from Telus. I still ended up paying $178 to buy this phone but what choice did i have? I need a cell phone, much like a large percent of the population. I bought the phone September 2009 and the first few months were like a honey moon, then in February the battery stopped holding a charge. I phoned telus and they asked me to phone LG who told me to phone telus. Finally telus agreed to send me a pre-paid box to have my phone fixed and told me i would have to pay reactivation fees of 38 dollars twice (once to reactivate my old Chocolate and again when the Keybo 2 made it back) but the box never came. I eventually forgot about it because my Keybo was suddenly working fine again, the battery would hold a charge for 5 days.
About three weeks ago my battery stopped holding a charge, again! And it was considerably worse this time, only holding a charge for about three hours. I let it slide for about a week, thinking it would fix itself again but it didn't. I finally broke down and phoned Telus who told me they wouldn't back the warranty because it's not the phone itself it's the battery. The (rude) man i spoke to then told me i would have to buy a new battery for about 80 bucks. i was furious. i had spent an hour on the phone with telus, was treated like an idiot for even asking them to send me a new battery and then when i asked to speak to a manager or supervisor i waited on hold for ten minutes and was hung up on.
I finally got a new battery through an under-the-radar company (C and I tech in Guelph) my mom's company gets their Telus customer service through. They were very nice and gave me a new battery for free. I'm not sure this battery is any better (i got it tuesday it's now thursday and it's already died once) but i didn't have to pay for a battery that is still under warranty. And now i'm stuck with Telus, the "network problem", "won't back our products", "pay up the bum for our plans and products", company for the next three years. If you managed to read through this entire rant do yourself a favour, do not sign ANY contracts through Telus, you will strongly regret it!