My name is Melissa, I live in St. John's, Newfoundland. About a year and a half ago I purchased an LG Chocolate phone from Telus Mobility on a 3 year plan. Along with the phone I also purchased the Blue Tooth Headphones and accessories. I have to say that I loved the phone, It did everything that I wanted and worked perfect... At first.
About 10 months into using the phone it started to loose battery very quickly. I brought it into Telus and they told me to come back if I continued to have problems. SO the problems persisted, and actually got worse. It got to the point that If I were to make or receive just one phone call it would begin to go dead, not matter how long I've had it charging for. I then brought it into Telus again, and by this time my "1 year warranty" was over, They fooled around with it to make it better and once again said if I had any problems bring it in again. By this time I was sick of bringing it in so I just dealt with it. I kept the phone plugged in when I was home (as it was my only phone, I didn't have a home phone) and I just hoped that If anything happened while I was out that the phone would last long enough to call someone. Then one night I went to plug in my phone and it didn't work, not one bit. The phone was completely useless because it wouldn't charge. For the third time I had to bring it into Telus (If they had to fix it the first time when I still had my warranty it would have been fine) the man checked it with another charger and found it was the phone that was broken, not the charger. The only options I was given were to send it away to LG and pay for it out of my own pocket, buy a battery (which may not have worked anyway) or buy a new phone at full price.
As I have been a loyal customer of Telus for the last 6 years or so I couldn't believe that because my 1 year warranty was over (even though I still had a year and a half left on my contract, and I DID bring the phone in before the one year warranty but was turned away) They could do next to nothing for me. I was basically told that it's not their problem, It's LG's.
I did have to phone the main headquarters and I was given a Samsung phone, for $50.00, that now cuts in and out, and has nothing that my other phone had. The headphones that I payed for are now useless, the phone I have now is nothing near the LG chocolate phone, It doesn't even have a camera!
I just find it ridiculous that I payed good money for that phone (even on a 3 year contract) and now there is nothing that can be done for me only to have to pay for a phone that is nothing compared to what I payed for in the beginning. I guess I assumed that if I was paying that much for a phone with a 3 year contract that the phone would actually work for 3 years!
This is very poor customer service on LG's part and Telus' part. Even though I like LG phones (when they work) and I like the pricing of Telus and the phone service (not customer service) I will not be bothering with either in the future, because why be a loyal customer if your not going to get loyalty back.