I was in this Dollarrama store on July 6/24, A staff person did not help me with a simple question of price of an no price label/sticker item & simply told me to check at the front. I thought she must have a scanner or something or even know the price by heart as she has been sorting items nearby me for over 10 minutes.
Then I was being ignored by this same staff at check out & the other male person who were behind the only available cashier counter at this location (seems they are using lots of self checkout machines instead of human cashiers. I stood there for over a minute & they did not talk to me, ignored me & just counting money & talking to each other. I dropped everything & left
I received the following totally useless & indifferent possibly template copy of Dollarrama so-called customer service. It was mandatory when contacting Dollarrama on their online form to include my name, tel number, location of the concerned Dollarrama store with my complaint which I also posted here on July 15/24. Their reply seems so template like & fake because they did not even address me by name but a silly "Good day" & then they were asking for date, time & location of their store I was complaining about. Either they could not read or simply sent out their ridiculous template reply regardless. Such an EASY JOB for these Dollarrama customer service "people" to do their job this way & still have their job & get fully paid for doing basically nothing. Dollarrama has become so huge nowaday & seemingly they no longer care about decent customer service, online, in-store, face to face or in writing. NO MORE BUSINESS FROM ME. I do not spent my hard saved money & get no basic, reasonable service & GET IGNORED!
"Good day,
Thank you for contacting us.
Dollarama takes all customer concerns brought to its attention seriously,
Our employees are expected to provide consistent customer service standards to all customers at all times.
More specifically, employees are expected to maintain a respectful tone in their customer interactions.
We will not hesitate to retrain our staff as appropriate.
We would appreciate it if you could please provide us with the exact address of the store, the date and time of the incident, and a brief description of the employee for us to take the appropriate action.
Thank you,
Service à la clientèle de Dollarama
Dollarama Customer Service
Dollarama S.E.C./ LP.
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