Complaint / review / scam report
Rogers Cable provider
Wrongful billing

Company refused to stop the service (cable) even after I called many times. The bills keep comming and now I'm threatend me with a collection agency.

Here is a copy of my email exchange with Rogers

Sir,

It looks like there is a bad case misscomunication . I asked many time Apr, June, Oct to stop my subscription to cable. But for some reason your employee, refused to do that. So from the position that Rogers own me money I end up me owning Rogers some $120, for a service I did not asked or used. I do not understand I am liable for something wich is not my fault. Regarding your phone number(1-800-267-2070), I tryed a few of time, without talking to somebody alive after half an hour of wait.

Again I notify Rogers many time to interrupt the service, and is not my fault that your employee failed to do that, so I see no reason to pay for a service I did not asked for.

Regards,

Alex

PS Merry Xmas

&&&&&&&&&&&&&&&&&&&&&&&&&&--

From: Rogers Cable Customer Service

To: alex costin

Sent: Friday, December 19, 2008 7:29:20 AM

Subject: Re: Your Rogers Cable Technical Support Inquiry (KMM55491459I114L0KM)

Dear Alex Costin,

We noticed that you recently contacted Rogers Communications, utilizing

the 'Contact Us by Email' service on Rogers.com. Customer Service is

very important to Rogers Communications. We continually strive to exceed

our customers' expectations. The Email Team "Ecare" would like to

acknowledge and apologize that we did not meet your expectations of

receiving a response within 24 hours. We apologize for any inconvenience

we caused you.

Thank you for taking the time to write to us, we appreciate your use of

online customer service.

In your recent email, you have informed us that you cancelled this

account at the end of April, but you are still receiving invoices.

When we look into this, we see that this account was on Travellers

Ticket option from April to June 2008. This option is similar to a

seasonal suspension for your services, while you travel. We also see

that you called in in June and it was explained to you at that time that

the account had not been cancelled. At that time, you chose to

downgrade your services to basic analogue. You called in again in

October, and once again it was explained that the account has not been

cancelled.

Presently this is an active account that is entering a Pending

Disconnect stage due to non-payment. If this happens, you will still be

responsible for any money owed. If a payment is not made, then

eventually the account will be sent to a collection agency and this will

affect your credit rating.

We suggest that you contact contact Wireless Accounts Receivable toll

free in Canada at 1-800-267-2070 from a landline or *567 from your

wireless between the hours of Monday to Friday from 7AM to Midnight and

Saturday from 8AM to 9PM EST to create a Promise to Pay to avoid the

above mentioned scenario.

For your security and to ensure the confidentiality of all customer

accounts, we are unable to complete disconnection requests via e-mail.

We kindly ask that the account holder contact our customer care center

by phone at your convenience. You may contact our Wireless Customer

Relations department toll free from a landline at 1-888-764-3771 or by

dialing *611 from your wireless phone. Our Hours of Operations are

Monday to Friday from 8AM to 9PM and on Saturday from 8AM to 6PM, EST.

Please note we do require 30 days notice for cancellation and we are

unable to disconnect accounts that have been disconnected due to

non-payment.

We are pleased to have been able to address your inquiry. For additional

information please visit our website at www.rogers.com. You are a valued

customer and we thank you for your business.

For future email correspondence with respect to this e-mail, please

quote reference number 40539504

Regards,

Karen W Rogers Online Customer Support http://www.rogers.com

Original Message Follows: &&&&&&&&

BD 23/03/48

Pin# no idea. Maybe some other questions.

Call me on 4167330652H or 4166975573C

Alex

From: Rogers Cable Customer Service

To: [email protected]

Sent: Wednesday, December 17, 2008 2:34:12 PM

Subject: Re: Your Rogers Cable Technical Support Inquiry

(KMM55453168I114L0KM)

Dear Alex Costin,

We noticed that you recently contacted Rogers Communications, utilizing

the 'Contact Us by Email' service on Rogers.com.

Customer Service is very important to Rogers Communications. We

continually strive to exceed our customers' expectations. The Email Team

"Ecare" would like to acknowledge and apologize that we did not meet

your expectations of receiving a response within 24 hours. We apologize

for any inconvenience we caused you.

Thank you for taking the time to write to us, we appreciate your use of

online customer service.

In your recent email, you have informed us that you are billed for

services which you have disconnected.

Please send us your Date of Birth plus any password that you may have

personally attached to this account, for verification and security

purposes. If there is a 4 digit PIN number on this account, we shall

need that as well.

Once we have the necessary verification information, we can then address

this.

We are pleased to have been able to address your inquiry. For additional

information please visit our website at www.rogers.com.

You are a valued customer and we thank you for your business.

For future email correspondence with respect to this e-mail, please

quote reference number 40539504

Regards,

Karen W

Rogers Online Customer Support

http://www.rogers.com

Original Message Follows:

&&&&&&&&

*** Your Rogers Cable Technical Support Inquiry ***

Account Number &--gt; 230063689600

Name &--gt; Alex Costin

Email &--gt; [email protected]

Address 1 &--gt; 61 Santa Barbara Rd

Address 2 &--gt; Toronto

Postal Code &--gt; M2N 2C3

Subject &--gt; Your Rogers Cable Technical Support Inquiry

Comments &--gt; I called back in end of April and I asked to have the

service

disconnected. The bills keep coming, even I called at least 3 times,

repeating my request. Nobody is using the service, and I do not intend

to

pay for something I do not use. Please stop the service and stop billing

me for a service I do not use from April, and I do not intend to use.

If

you have any question please call me on 416 6975573

Thanks

Alex

Yahoo! Canada Toolbar : Search from anywhere on the web and

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&&&&&&&&&&&&&&&&&&&&&&&&&&--

Yahoo! Canada Toolbar : Search from anywhere on the web and bookmark your favourite sites. Download it now!
Author: Contact with Author

Offender: Rogers Cable provider

Country: Canada   Province: Ontario   City: Toronto

Category: TV & Radio

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