Complaint / review / scam report
Rogers
They do not have a complaints department

I was inquiring about the services which were included in the $20.00 Value pack on my cell phone. When I went to access something on my phone I was warned that there may be a surcharge. It recomended I contact Rogers.

So I sent an email, and the response I go was not clear. So I sent another email. Teddy H. had this to say.

Thank you for taking the time to write to us, we appreciate your

use of online customer service.

In your recent email, you have informed us that you wish to know what

your Essential Value pack includes.

In order for us to provide you accurate information and protect your

security, we will require additional information. Please respond

to this email with the following:

* Your full address (including postal code)

* Your account number

* Your date of birth

* Any passwords that may be on the account for verification

purposes (if applicable)

You should expect to hear back from us within 48 hours of receiving your

email.

We appreciate your continuing patronage. Please contact us at

your convenience if you have any further inquiries.

For future email correspondence with respect to this e-mail,

please quote reference number 37622897

Regards,

Teddy H.

Rogers Online Customer Service

This was a general enquiry on a product listed on their site for Alberta. I di not see why they needed all the information that they asked for - Scammers ask for the same stuff.

So I wrote a letter of complaint and then I go this for a response.

Thank you for taking the time to write to us, we appreciate your use of

online customer service.

In your recent e-mail you have informed us that you don? t wish to

provide your account password via email.

The only password we? ll ever ask via email is the password/PIN on your

account. Not all customers have this password/PIN on their account. When

this password is added by our customers we advise them that it will be

required whenever the account is accessed by phone or email. Please note

we? ll never ask for your Rogers.com password via email only the password

that protects your account information.

We apologize for any inconvenience this may have caused and thank you

for choosing Rogers. If you have further questions don? t hesitate to

reply to this email or contact us at 1-888-764-3771 (24/7).

For future reference with respect to this e-mail, please quote reference

number 37622897.

Regards,

Terry D.

Rogers Online Customer Service

That is not what the first email said. It clearly states any passwords that may be on the account for verification purposes.

I called Rogers to complain. They do not have a complaints department.

To me their request goes above and beyond the reasonable request for information. I was only asking what was available to ALL customers in Alberta that had that plan.
Author: Contact with Author

Offender: Rogers

Country: Canada   Province: Ontario   City: Toronto
Site: rogers.com

Category: Shops, Products, Services

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