Canada-Complaints.com » Telecommunications » Complaint / review: Rogers - I have been cheated | #9233

Rogers
I have been cheated

Hi

I was cancelling my Rogers services in Jun2010 and once I informed them... their customer retention department called me up and offered me a package deal for all the products (Cable, Home Phone, Internet & cell phone) vide reference number - 287109370 and sales person was Francis.

Jun onwards I kept paying my bills online but when I reviewed my bills I found that I have been cheated and the discussed offer doesn’t exist at all. I called up customer care and to my surprise they accepted that they made me offer (I & Rogers both have records of this offer) but they said they cannot honor that offer. The guy I spoke to said that he is the ultimate authority in Rogers.

I am really shocked to hear the Rogers customer care reply. How such a big company can cheat you like this.

Any suggestions to deal it further!!!

Thanks

Kamal

Date:

Company: Rogers

Country: Canada   Province: Ontario   City: Mississauga

Category: Telecommunications

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