I ordered a wig from their Ebay store. I was told I was getting a genuine 100% Virgin European Hair wig. I received the product and it was nice and soft, the ends were a little dry, but I'm very easy going so it wasn't a big deal. I decided to customize the roots so it looked a little more natural, I used semi permanent dye so that it didn't ruin the integrity of the hair. It was still a little dry, but still manageable. Slowly, day by day of wearing the unit, it got tangled and it started to shed a lot! It got so bad the hair wasn't even manageable anymore. I was forced to trim up some of the ends because they were so tangled. I left an update after my initial positive review stating that it was shedding and tangling. I received a message from "Valmurr" stating that I should have talked to them first so they could have helped me. Which I totally agree with! I didn't think I should notify them considering I had already modified the roots. They accused me of not taking care of the product, and that it was my fault because I dyed the roots. But I don't see how coloring the roots with a semi permanent color effects the ends. "Valmurr" later then admitted that they "outsourced" the product, meaning they got the product from a different distributor. They stated that the products from other distributors are inferior to their wigs. They outsourced the product because I needed it sooner rather than later. But if I knew I wasn't getting a genuine product, I would have waited. That is like paying for a genuine leather jacket for $600.00 and getting a fake leather jacket and paying the same, exact price. They stated since I had to trim the ends because the product was so damaged and matted that it was my fault for the defects and not the fact that it was a genuine product. So I could not get compensation, nor did were they helpful at all at resolving my problem. I hope this can make someone else think twice about ordering from a wig supplier online. I feel lied to and mistreated and I don't want anyone else to spend another dime with this Ebay seller.
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