I became a Rogers wireless customer in December 06 and to this date I have yet to see a single billing statement outlining my charges. When I signed up for service I did not have a mailing address and foolishly agreed to automatic billing to my credit card. Well, it's 9 months later and I still don't know what I've been paying for because I've been charged different amounts every billing period. I called once to complain but they refused to give me any information because I didn't know the postal code associated with the account since I didn't have one at the time of sign-up. I even went into a Rogers store and they refused to help me for the same reason -- despite me having numerous IDs and the very phone they sold me on hand. I've signed up for online billing 3 times and STILL am unable to view my bills. I've emailed their tech support and regular customer service for help and I just get the runaround. Anyone know how to get through to these people??
0 comments