Flying Toronto to London, Heathrow. Had to purchase an emergency ticket as my Mum had an heart attack. Rushed to the airport only to find out I had forgotten my epilepsy tablets (I have epilepsy). Asked the Air India girl at the check-in desk if a pharmacist was at the airport and explained I had forgotten my drugs. She informed me that I could not get on the flight. I begged to get on but to no avail. She told me I would have to rebook and she had made a note on my ticket that I had forgotten my medication. In fact, the note read "passenger refused to board'. This is untrue and totally unfair.
When trying to reschedule the flight for the next day I was told by Air India that I had refused to get on the flight so they were charging me a fee of $375. I had NOT refused. They had refused me. I wanted to board the plane knowing that my sister would be able to obtain my medication once I arrived in the UK.
I demand a refund of the $375 from Air India. They were absolutely in the wrong when saying that I refused to board the plane. How can I obtain my refund and a letter of apology?
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