» Telecommunications » Complaint / review: Telus - Over Billing | #6957

Over Billing

Hi First let me say that I have not been checking my Telus bill as close as I should have due to extensive traveling. This month I did check it over and taught my Long distance bill was high. It just states long distance, no call break down. I have a I Phone 50 - Fav 5 plan.

I contacted Telus and they told me there are no numbers under my fav 5, then the CS rep quoted my the 5 numbers that I earlier added and asked if I wanted them added to my account!!! I have spend $100's if not thousands of extra dollars and they told me its my fault. I added the numbers, they did it wrong and its my fault! They do not give you a ref number after you contact customer service so you have no call # to quote. Rogers and Bell are by no means perfect but I have dealt woth both and they are a million times better than Telus. IF YOUR LOOKING FOR A CELULAR PHONE SERVICE PLEASE DO YOURSELF A FAVOUR, DO NO USE TELUS. They are the most fustrating and dishonest company I have ever dealt with.


Company: Telus

Country: Canada   Province: Nova Scotia   City: Halifax

Category: Telecommunications


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