I have been a telus mobility customer for almost 5 years now.
I have not had any issues with them until I added my son on a 'family plan'.
Last summer, after escalating invoices, I contacted Telus to terminate service.
A very nice person on the other end, looked at my 'history' and promised to
put me on a plan that would reduce the invoices to an acceptable level.
This Jan/Feb., the invoices again appeared ridiculous, and I made another phone call.
The person at the other end, told me that I should have been on another plan, would adjust my bill,
and my invoice would decrease, all after again looking at my 'history'.
On my last invoice, with the new more cost effective plan, my invoice more than doubled.
Another call was placed, and this time I had a borderline rude person at the other end telling me
the person before was incorrect and I needed a higher rate plan.
Please notice the pattern, more telephone calls about service, more costly invoices and inconsistency on what
the customer service representatives are telling me.
When I asked the borderline rude Telus representative to connect me with the 'escalation' team to voice a complaint about service, I was promptly disconnected.
Subsequent phone calls to their *611 gives me nothing with the command 'complaints'.
I phoned back many times, but could not seem to get a complaints option anywhere in their system.
I then emailed them and asked for an explanation of their substandard service, and have yet to receive a response.
I now realize that at TELUS,
THE FUTURE IS NOT MORE FRIENDLY, JUST MORE COSTLY..
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