Canada-Complaints.com » Telecommunications » Complaint / review: Telus Internet Service - OVERCHARGED | #5376

Telus Internet Service
OVERCHARGED

I ordered the Internet Service back in December 2009 when I moved to apartment in Vancouver. First month I got my bill correct with no problem. From the second month until December 2010 (date I closed the account) they charged me with TELEPHONE - LAND LINE Service which I never have!! Never have home phone and never plug land line cable whatsoever. I called them millions times up to this date. And they never changed. Sometimes I got fed up and did not bother at all. But I know I have to straighten this up. Until one day the called me for overdue payment and I explained to the last person which the most cooperative staff so far I've been spoke with; and explained to him about what is going on. He seemed nice and he said he will forward this to the higher officer to figure out why I got charged for phone line. But until this day I never receive anything or heard anything back from TELUS besides e-bill statement that asking me to pay full amount that did not change and still have the phone line charges. Its insane! Not to mention the scream and yelled that I got from the phone owner that I try to phoned couples times to cooperate with me and ask if they receive bill for their phone line, cause I've been getting theirs...

It's totally drain my energy and mind to figure things out.

Please consider this before you sign up with TELUS. I hope this doesn't happen to anyone else. AND if TELUS staff read this. Please get this over with... aren't we have something else better to deal with in this life???!?? *sigh! *

Date:

Company: Telus Internet Service

Country: Canada   Province: British Columbia   City: Vancouver

Category: Telecommunications

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