I have been in my home since the 31 May 2010. In May of this year, I started to receive bills from Direct Energy in the amount of $23.99 for water heater rental. I have been paying these bills. In August of this year I received a bill for $300.11, which somehow reflects arrears of $266.69. I called ...
In Oct 2010 my house was sold. In September 2010, Direct Energy automatically renewed the home protection plan. Our lawyer informed the utility company about this, and the plan was transferred to my rental property without any direction from me. In November 2010, I notified Direct Energy and ...
From my experience, I would not recommend that anybody signs up with the Direct Energy "Plumbing Protection" Plan. Read their agreements very carefully. They are setup to leave the individual with no rights. They insert wording in the contract to deny coverage if there is any doubt about ...
Hello, Firstly, I would like to compliment the associate at Direct Energy for keeping her cool. Although I only ever slightly raised my voice, most defensive companies would have never lasted on the phone. Now for the story... Not unlike many of you, we decided as a young family to protect ...
I received my monthly bill at the end of April with charges that were not mine. i called Enbridge right away and was advised that it was not their charges, but charges from Direct Energy. I then called direct energy and they told me that the charges were from Enbridge. I called Enbridge a second ...
Our gas contract should have ended in June 2007, but we found out it’s not that easy to end. Although we did return their "form" clearly marked "Declined" before their deadline, for some reason "they did not receive it". I had no idea they were so dishonest that I ...