My husband and I have been embroiled in a battle with Direct Energy for over a week, and I was wondering if anyone on your staff would be interested in doing some investigative journalism. It started with our hot water tank being replaced on October 15th, which was done very quickly, but six days ...
Let me sum this experience up real quick, besides the constant annoyances with Direct Energy, Enbridge decided to cut my gas off 2 months ago for not being able to pay my bill completely. My 3 and 6 year old and myself haven't had heat for 2 months, I've been carrying pots of boiling water up the ...
We filed a complaint against a Direct Energy worker who came to our house who was rude and did not perform the job he was hired to do. Today, as we were expecting a rep. to come over to fix the problem for the second time, the same rep. that we filed a complaint against showed up. He casually ...
I placed a service call to service my furnace with Direct Energy about 45 days ago, last week the service technician came and serviced my air conditioner instead! Even though it was serviced in May 2008. This shows that people at Direct Energy do not listen, they hear instead and don't hear ...
Claimed that I agreed to a five year contract for gas and hydro charges. I agreed to look at the contract after numerous phone calls, having been told that I would have to authorize the contract by phone. I had to specifically ask them if it was a 'contract' for 5 years, the make it sound like they ...
With the blessing of the Ontario Energy Board, Direct Energy is offering a 58% hike in my natural gas rate. I f I decline the offer without notice, Direct Energy says they will automatically renew my contract at a increase of 78%! Some mouthpiece from OEB called to say "they" do not ...