Don't trust the Service Technician! Our wall oven stopped working in May 2010. So we called Direct Energy who charged us C$90 for placing a service call; we had no problems with that. The Direct Energy service technician looked at the oven and said we needed a new timer but he told us that we would ...
I had a contract with Direct Energy Essential Sevices that expired June 30. Direct Energy Regulated Services sent me a bill for June 28/29 saying that they automatically assumed my service since my contract expired. I had switched to anoter supplier that begat July 1. I would bet that they do this ...
My wife and I have been put through the ringer by Direct Energy. A few months ago we noticed on our Enbridge Bill that we had charges from Direct Energy for a Water Heater. We have never signed a contract with Direct Energy and already have a water heater from another company. We decided to contact ...
I too was promised lower rates and signed a contract for my previous house. Low and behold the rates from Hydro One were much cheaper actually HALF THE COST! We recently moved houses and I decided to go back to Hydro One. No where was I told that the contract followed me. As far as I was concerned ...
I signed up for a heating protection plan in 2009 and was paying 20.99 per month. In one service call I was told by a sales representative from Direct Energy that there is a more comprehensive plan (Total home protection plan) that covers air conditioning and plumbing, etc. for additional 9 ...
Just got a letter stating that Direct Energy just dicovered a processing error in our monthly water heater rental rate. So our December bill will include the difference between 2009 and 2010 rental rates. BUT I should be happy because they are taking steps to make sure it does not happen again.!! ...