I too was promised lower rates and signed a contract for my previous house. Low and behold the rates from Hydro One were much cheaper actually HALF THE COST! We recently moved houses and I decided to go back to Hydro One. No where was I told that the contract followed me. As far as I was concerned it is null and void when I changed homes. I was hit with a $700 fee for apparently "breaking the contract". They never had cheaper rates from the very beginning so the sales people lied from the very start. Do not get mixed up with this company. They are the ultimate rip off artists.