I have been desperately trying to follow up with Direct energy for the past 3 weeks. I am extremely disappointed with the service and the matter my case has been handled.
In 2006 when we moved to our new house, I signed a contract with DE for my hydro. At that point in time, the representative explained the billing system and mentioned that 5 year contract is beneficial to me. I believed his statement and signed the contract for 9.65 cents/kwh the other normal charges.
I have compared the bill with my neighbour who has other retailer and his monthly bill is average $100 less/month as he pays tiered rates (5.65 cents up to 600 kwh and 6.6 cents after 600 kwh).
I was shocked see this difference and also got extremely upset with DE as I felt deceived & cheated for all these 3 years.
After knowing the facts, i requested for cancellation forms on 12th Sept. However, till date I have not received anything. I have tried my best to follow up the matter without any success.