I purchased Norton Anti virus softwear for $200.00 instead of using AGV (free) thinking I would be more secure. As it turns out I have been hacked and have a virus even though I run a weekly full scan and it is said to update it daily. When I called in for support it was very challenging because support head office is in Inda. I could not understand the mans accent and he spoke very quickly which didn't help. Apparently there is a $100.00 charge to correct this.
So, if I by a kettle that is suppose to boil water and it doesn't and I take back to the store - is it ethical for them to say 'oh, for half of the orginal cost we can get it to boil. @^$#!
Anyway, frustrating situation. Go with AGV. May as well. And it was impossible for me to even get anyone on the line from Canada.
The funny thing is I write about overcoming sistuation like this with out losing your cool. Just seems unethical to me. Breathe let go...:)