I have never had a major issue with iTunes, yes there were a few things that could be better.. But nothing to really complain about. Then I received an iTunes gift card for xmas, and found out that in Canada, you cannot use a g/c to buy apps. Or use paypal. I do not see why living in Canada should change the amount of service provided. We are just as much iTunes users as an other American, why do we get less of a service? On top of that, in order to open the Canadian iTunes webpage, you have to download a program onto your computer!
As I'm investigating more and more online about iTunes issues, it seems that they do NOT refund purchases, they have even been taken into small claims court over stolen purchases. There isnt a phone number you can just call to get customer service, you have to write them an email and WAIT and HOPE that they will write you back with a solution. If I have a problem with a company, I do not wish to wait 3-5 business days to resolve the issue.
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