Complaint / review / scam report
Bell Mobility
Phone

THIS COMPANY IS BY FAR THE WORST EVER TO HAVE TO DEAL WITH!

FIRST OF ALL I HAVE BEEN A CUSTOMER WITH THEM SINCE I WAS 19 YEARS OLD AND I HAVE JUST TURNED 23.. AND HAVE ALWAYS PAID MY ACCOUNT.. I WENT ONTO MAT LEAVE ... AND THEY SCREWED ME OVER BECAUSE I DIDNT PAY MY BILL IN FULL AND ONLY MADE A PARTIAL PAYMENT... AND SUSPENDED MY ACCOUNT THEN! THEY CHARGED ME 500$ AND I PAID IT ONCE I HAD THE MONEY AND I HAD TOLD THEM THAT I STILL WANTED THE SERVICE AND THAT I WANTED THE SAME NUMBER IF IT WAS AVAILABLE.. AND THEY SAID YES...

THEN!

THEY CANCELLED MY ACCOUNT WITHOUT TELLING ME! AND CHARGED ME THE CANCELLATION FEE AND SENT ITTO COLLECTIONS WITHOUT MY KNOWLEDGE UNTIL I GOT IT IN THE MAIL FROM THE COLLECTION AGENCY...

AND NOW, MY BERRY CURVE I HAVE HAS STARTED UP AND TURNED OFF RIGHT AWAY SO I SENT IT IN AND THATS FINE NO CHARGES OR ANYTHING, MY ACCOUNT IT ALL UP TO DATE.. AND PAID ITS FINE.. BUT THEY WANT 250$ FOR A LOANER PHONE AND I SAID I DIDNT WANT THE LOANER PHONE AND TO CALL MY HOUSE PHONE.. AND THEY SAID THATS FINE, UNLESS YOU HAVE ANOTHER PHONE THAT YOU PREVIOUSLY HAD YOU CAN BRING THAT ONE IN AND WE WILL SWITCH IT SO YOU CAN USE THE SERVICE ON THAT PHONE UNTIL YOUR CURVE COMES IN, AND NOW THEY ARE SAYING THAT MY OLDER BERRY I HAVE WAS REPORTED STOLEN/LOST ... AND I CANNOT USE IT NOW BECAUSE IT HAS BEEN DEACTIVATED AND UNUSABLE..

THIS IS THE WORST COMPANY EVER TO DEAL WITH AND I WILL NOT EVER RECOMMEND IT TO ANYONE WHO WANTS TO SWITCH PROVIDERS! I AM GOING TO BE CALLING THE BBB ABOUT THIS AND MAKING A REPORT AGAINST THEM!

ALSO THEY FEEL IT NECESSARY TO HANG UP ON ME WHEN I AM ASKING HOW I CAN GET THE PHOEN REACTIVATED WHEN I HAVE PROVEN TO THEM THE PHONE WAS NOT STOLEN
Author: Contact with Author

Offender: Bell Mobility

Country: Canada   Province: British Columbia   City: Coquitlam
Site: facebook.com

Category: Business & Finance

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