My water heater broke today and I called Direct Energy who were able to arrange for a service call between 7 and 11 p.m. When the person arrived at 9h50, he was surprised that it was an electric water heater (although I had advised the customer service of that fact when I called) and he advised me ...
I have been renting the hot water tank (almost brand new, just 6 months old) and has stopped working. When I called Direct Energy call center, 1st time the rep gave rude reply about self help (that never worked), 2nd time when I called, the rep statrted talking weird technical jargon and later hung ...
I have had a lot of trouble getting rid of the monthly builling. Somehow there is a balance of .06 cents showing owing on our account. We paid the bill in full many months ago, but keep getting a bill every month for far less than the cost of sending the bill to us. WE DO NOT OWE ANYTHING. CAN YOU ...
Direct Energy = Vicious bully Corporations tend to put a lot of money into goodwill, advertising their services and creating a positive image in the eyes of the public. All this goes for naught when the same company's policies are written to screw their customers. In 1998, while living in a house ...
I had been talked into signing one of these fixed rate contracts for hydro and Gas in the summer of 2008 by a Direct Energy rep that came to my door. He said my rates would increase unless I signed a contract. The rep misrepresented about everything that came out of his filthy mouth. 1 year later I ...
I received a hydro bill from Direct Energy for $610.88 for a 2-bedroom rental unit. I consider this price exorbitant. When I requested that we would like to opt out of using this utility provider going forward, they said that we can do this for an additional $540.00, which should take affect within ...