I have been desperately trying to follow up with Direct energy for the past 3 weeks. I am extremely disappointed with the service and the matter my case has been handled. In 2006 when we moved to our new house, I signed a contract with DE for my hydro. At that point in time, the representative ...
I had a 5 year gas contract with Direct Energy which got completed in Aug 2009. I never consented to renew the contract with Direct Energy. Now I have received a bill with Direct Energy rate of 3 times the market rate for the gas. When I called Direct Energy they advised me that they automatically ...
Do not sign up with Direct Energy Heating or Cooling Protection Plan. They have doubled billed me in my annual plan. Charging me twice $229. On top of that the next year after in 2009 someone called at home tricking us to sign up for cooling, they said that we will get something in the mail for ...
My husband and I moved 2 years ago to a home that we built. My husband changed our service provider to Direct Energy. We started getting bills for Direct Energy and Direct Energy Regulated. They would give us a bill for $149.00, we would pay it. Next thing I knew we received a bill for over $800.00 ...
Not a single person has returned calls after repeated messages concerning faulty workmanship that has resulted in the replace of the entire roof and interior damage to our home caused for the workmanship. This has been going on for over 3 weeks and it has become quite disturbing to see a company of ...
Bad Customer Service on the phone and billing us even we don’t even have any service from them anymore. I called in Direct Energy On March 3 times about the Remove the Water Heater tank from my house. The representatives mentioned the Billing will stop as soon as we drop off the Water Heater tank ...