In 2001 I signed a five year natural gas contract with Direct Energy. The contract was due to expire in August 2006. Around May of 2006 I received in the mail a large envelope with a contract renewal form. Direct Energy was offering me another five year contract for 44 cents a cubic meter. The ...
Our furnace stopped working during the night, and it was getting close to 11 degrees Celsius in our house - it was cold and it was getting colder; it was below freezing outside (we are North of Toronto) So we called Direct Energy who charged us C$135 for placing a service call; we had no problems ...
In the summer of 2006 my husband and I made the mistake of signing up with Direct Energy for gas and hydro. Before we signed up with them we would receive our bills every month from Niagara-on-the-Lake hydro and they were always on time. We have not received a bill in 3 months and are not happy ...
After months of chasing Direct Energy for a copy of a supposed contract that they said we signed with them in 2008, they produced a forged document with a fake signature on it. What can we do now to sue them - we need to spread the word about these thieves!! ...