I sent letter to ombudsman re: no del, of parcels mail and del. notices. Exercise in futility. Went through all the steps. Louise did no fact finding. Superintendent was supposed to call and come out, but did not as promised. Parcels never delivered mail lost no delivery notices. Gave all info. and more to Enrico who either didn't get it to her or she chose to ignore my complaint! Seriously
don't even bother with Ombudsman for Canada Post as Louise Ombudsman is biased and did no fact -finding. Canada Post is the only co. that cannot deliver mail rather when they don't blame the customer!! One would think an Ombudsman would be impartial but obviously not as
everything in my complaint became my fault. Like I can control delivery of mail! This is one position that Canada Post could eliminate and save thousands as they are supposedly going
broke!! Another day another wrong del. of my mail! But I apparently am to blame for what a
supervisor at my depot could take care of. Instead he allows mail carriers to continue making
mistakes. As they said we don't need mail carriers. Should look at ways to improve service and have better complaint procedures as I am told by others in my area they have same problem.
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